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06-14-2019 01:21 AM - edited 06-14-2019 01:48 AM
Hello,
I have an HP, Model: 17-x116dx
It's a 17.3 laptop intel core i5, 7th gen.
I'm having trouble finding a replacement battery (Spare # 807956-001 / 10.95V - 31 wh / Nom: 2831mAh, to be specific). I've checked the HP site for replacement stock and it reads as a product that is currently unavailable. I've been hunting around online but even though certain battery products match my Spare number, it's always off on Voltage and Current. Some sites, like Amazon, have me fishing for the Spare number. Which matches but then gets a little confusing with a list of alternative HP Models and sizes and various Voltage numbers, that never seem to match 10.95V.
I use my laptop for work and noticed that it wasn't keeping charge any more. At around 40% charge, it just depletes instantaneously and shuts off. With a battery life off the charger to be no less than 20 minutes. Now I have to keep it on the charger constantly but it's been counting down the maximum charge the battery can hold. Two weeks ago it read 91% available (plugged in, not charging) a few days ago, it was 88% and now it's 86%.
Definitely, time to replace it but I'm getting nowhere. Does anyone know any good sources or if the HP store will stock on the replacement battery again? It's been a few months already. Also, I used to get advice through GeekSquad but recently my warranty ran out and to simply assess for a battery replacement is going to be anywhere from one-two hundred dollars. That's not even guaranteeing they can find a replacement, yikes!
So what does the situation look like my knowledgeable peeps? Am I doomed? Ha-ha.
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06-16-2019 08:37 AM
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
06-16-2019 08:37 AM
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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