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Honor Student
Posts: 2
Member Since: ‎10-12-2016
Message 1 of 2 (197 Views)

Battery plugged in but not charging

Product Name: pavillion ab150-sa
Operating System: Microsoft Windows 10 (64-bit)

I used a friends charger to charge my laptop on wednesday which was the 16th of november and when the battery charged up to like 86% i had the plugged in not charging notification. After this incident i still get that notifiation even when im using the original charger when the battery charges up to 86% . Can u guys please help me, im really worried

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HP Support Agent
Posts: 10,975
Member Since: ‎07-26-2016
Message 2 of 2 (158 Views)

Re: Battery plugged in but not charging

 

Hi @Davidpierson,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. 

 

As I understand the laptop is plugged into the adapter/charger ut it doesn't charge completely. I'll be really happy to assist you with this.

 

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Here are the steps:

 

Click on the Start Button
Type "Device Manager" in the start search box & open the Device Manager
 Look for Batteries and expand it by click on the + symbol on the left
 Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
 Please Shutdown the Notebook
 Please remove the Battery and unplug the Power Adapter
 Press and Hold the Power Button for full 1 Minute
 Go ahead and put back the Battery and connect the Power Adapter
 Look for "Plugged In Charging" message on the Battery icon

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does Not Power Notebook or Hold a Charge

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

If the issue still persists, please contact HP for service options.

 

Link to contact HP: http://hp.care/2bkTGBQ

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

 

Have a good day, Ahead.

 

Regards,

 

 

 

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation