11-20-2016 04:45 AM
I used a friends charger to charge my laptop on wednesday which was the 16th of november and when the battery charged up to like 86% i had the plugged in not charging notification. After this incident i still get that notifiation even when im using the original charger when the battery charges up to 86% . Can u guys please help me, im really worried
11-21-2016 07:31 AM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
As I understand the laptop is plugged into the adapter/charger ut it doesn't charge completely. I'll be really happy to assist you with this.
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Here are the steps:
Click on the Start Button
Type "Device Manager" in the start search box & open the Device Manager
Look for Batteries and expand it by click on the + symbol on the left
Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
To understand more about how your battery works: Click here
If the issue still persists, please contact HP for service options.
Link to contact HP: http://hp.care/2bkTGBQ
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.
Have a good day, Ahead.
I am an HP Employee
- HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating
- HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code
- HP Notebook PCs - How to Power Reset your Laptop
- HP PCs - Computer Is Slow (Windows 10)
- HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot