03-15-2017 04:55 AM
To whom it may concern.
I am in desperate help..... I have tried every solution i have managed to find on the internet but none of them work.
I have a HP ProBook 450 G1 Laptop.
When plugging the power supply in the batery shows that its charging but it never actually charges but simply remians on at same level.....
I have checked the power supply as I have an exact duplicate laptop at my disposal, same with the battery. The battery charges perfectly in the other laptop but not in my laptop.
When swithcing the batteries form the other pc it will not charge in my PC. bot both are fine in the other PC.
I have removed the battery, checked power supply, un-installed and reinstalled the ACPI-complaint and adapter as suggested by most. I have done what ever solution i can have managed to find but neither have worked but the battery works just fine when inserting into the other duplicate laptop and charges fine.
I have tried to instal or upgrade BIOS settings etc.
Nothing has worked for me!
Please can someone point me in the correct direction!!!!!!
Your assistance is greatly appreciated.
03-22-2017 11:20 PM
Thanks for the post and Welcome to HP Forums
I understand that you are having issues in battery getting charged
Since you have performed all the troubleshooting steps it is clear that no firmware issues are there and it is problem with the battery connector of your notebook pc
Please contact HP support
Hope this helped.
I am an HP Employee
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