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Honor Student
Posts: 3
Member Since: ‎05-25-2016
Message 1 of 5 (159 Views)

Battery plugged in not charging

Product Name: HP Envy 17t Windows 7
Operating System: Microsoft Windows 7 (64-bit)

New computer with very minimal usage.  Basically sat in the box for one year, now, error message states that battery is plugged in not charging.  I've tried testing, and diagnostics reports "unknown."  I've tried a few youtube fixes such as removing the battery drivers and allowing them to reinstall, and tried updating bios.  There is no way that this battery should have died.  Has there been a recall that anyone is aware of?

 

Also, noticed that the case is cracked at the hinge on left side.  I'm super careful and I don't even know how this could happen.  This was not an inexpensive computer!!!

 

Although this sat in box, the warranty is now expired.  

 

Any information would be appreciated.

 

Thank you!

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Provost
Posts: 41,642
Member Since: ‎11-12-2008
Message 2 of 5 (149 Views)

Re: Battery plugged in not charging

Have you tried removing the battery and starting up with only power cord- then shut down and reinstall battery?

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Honor Student
Posts: 3
Member Since: ‎05-25-2016
Message 3 of 5 (142 Views)

Re: Battery plugged in not charging

Thanks for the reply, and yes I have tried that.
Provost
Posts: 41,642
Member Since: ‎11-12-2008
Message 4 of 5 (129 Views)

Re: Battery plugged in not charging

[ Edited ]

 

You might check the power adapter on the recall notice: HERE

 

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Honor Student
Posts: 3
Member Since: ‎05-25-2016
Message 5 of 5 (116 Views)

Re: Battery plugged in not charging

Hmm, it's not within the power cord recall.  

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