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Honor Student
Posts: 1
Member Since: ‎11-25-2016
Message 1 of 2 (292 Views)

Battery plugged in, not charging

Product Name: HP Pavillion 13 Notebook
Operating System: Microsoft Windows 8 (64-bit)

Battery plugged in, not charging:

Age of laptop 27 months

 

My battery doesn't charge anymore.  If I make a HP battery test on my HP Support Assistant it shows me as a result : Battery OK.  Meaning: The battery is functioning properly.

 

If I test the battery with an additional programm it shows me a battery wear level 100%. This means, the battery should not be rechargeable anymore. 

 

- What should I do?

- Replace battery?

- I have a capacitiy of 18% left. What happens if I reach 0%? Is it still possible to use the laptop with the power cable?

 

 

Thanks and kind regards

Amuni1 

Regents Professor
Posts: 4,058
Member Since: ‎04-09-2015
Message 2 of 2 (218 Views)

Re: Battery plugged in, not charging

Hello,

 

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

If this test fails, Then please replace the battery :

 

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Thank You,

GBL84

I am not an HP Employee

 

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