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Student
Posts: 1
Member Since: ‎11-05-2016
Message 1 of 2 (136 Views)

Battery plugged, not charging

Product Name: HP Envy DV6
Operating System: Microsoft Windows 8 (64-bit)

Notebook HP Envy DV6

 

T he batteri is fully discharged (0%), the battery status is "battery plugged but not charging).
I cannot charge the battery.

I've removed the battery, restarted and used the laptop without it, restarted again the lapot with the battery but I've not solved the problem.

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HP Support Agent
Posts: 12,989
Member Since: ‎07-26-2016
Message 2 of 2 (84 Views)

Re: Battery plugged, not charging

@Federico_G,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

 

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

If the issue persists, I would suggest you perform these steps: 

 

Battery Does Not Power Notebook or Hold a Charge

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

 

Battery Indicator Light Turns On and Off While Battery is Charging

 

Let me know if you need any assistance in the future.

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation