11-05-2016 05:53 AM
Notebook HP Envy DV6
T he batteri is fully discharged (0%), the battery status is "battery plugged but not charging).
I cannot charge the battery.
I've removed the battery, restarted and used the laptop without it, restarted again the lapot with the battery but I've not solved the problem.
11-08-2016 06:34 AM
Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.
As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
If the issue persists, I would suggest you perform these steps:
Let me know if you need any assistance in the future.
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
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