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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2017 01:37 PM

HP Recommended
Product: HP pavilion 13 x360 PC
Operating System: Microsoft Windows 10 (64-bit)

Battery indicates either 0% (not charging) or 100%.

Not clear whether battery is really defect or not.

Diagnostics program UEFI is not working (after starting battery check the computer is not reacting anymore).

HP Support tool to check the battery results in an errot message (Message: Test is not working anymore).

 

Which check should i perform to come to the right diagnostics of the battery.

 

Yvette

2 REPLIES 2

‎05-21-2017 02:47 PM

HP Recommended

Download and install HP Support assistant on your PC and perform the Battery test.

In the test result page, click on advanced test result and check if the design capacity matches the current charge capacity.

Link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.WSH7zmiGOM8

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

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‎05-22-2017 12:05 PM

HP Recommended

Hi, thanks for your advice.

As indicated in my original mail I already used the HP support tool to check the status of the battery.

This HP support tool was the HP Support Assistant.

 

So i did try your solution, but got the error message.

 

Do you have more solutions?

 

Yvette.

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