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Battery problem

HP Recommended
HP x2 Detachable 10-p0XX
Microsoft Windows 10 (64-bit)

Hi, 

I'm new in this forum, and I'm sorry for my terrible english, but I've a big problem:

I've an HP x2 Detachable 10-p0XX and since some day (I think 3 or 4) the led of battery's charge status is blinking and Windows notify that the battery is connected but it is not charging and the icon is all black but whit the icon of jack.

Moreover, today, the pc is dead (i think for the low battery because while I use its connected to the electric current it works without problem.

Besides the pc have some problem to turn on if I use the battery (I have to  keep pressed the power button).

Is a hardware problem with the battery? Is a problem of Windows? Is somethin that I can repair or I've to take it as a warranty? 

I hope I have not written too many mistakes.

Thank for your answers

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HP Recommended


All these symptoms make me to think it is the battery that has given up it's life.

You can perform HP battery tests from HP support assistant software or from system diagnostics in BIOS/UEFI by tapping f2 key as soon as you power on notebook

Get it replaced with a new HP battery

Manual: http://h10032.www1.hp.com/ctg/Manual/c05227773

Page 10:
Battery, 2-cell, 32-Wh (includes cable) : 859517-855

https://www.walmart.com/ip/859517-855-Battery/694541308

Page 29 for replacement procedure. Huge dismantling to be done on the tablet. Get it done from authorised service centre.

HP would replace it free of cost of you're within 1 year manufacturer warranty. Else buy the part from online seller and get it replaced from good technician

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