Battery problem

[MateoLavin]

I am having problems with my battery. Maybe it is 50% or a little less and, without being plugged into the power, it turns off. I have made the diagnosis of HP and it says that it is in perfect condition. It is a problem that does not occur all the time, but does occur from time to time.

[The_Fossette · Accepted solution]

@MateoLavin

I reviewed your post and I understand that the battery is not getting charged.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MateoLavin]

Thank you very much for your help. I update the BIOS and i will see how my computer works with the passing of the days. There is another thing that i would like to know, how can i do to desactive the touch screen of my computer?

[The_Fossette]

@MateoLavin

Follow the below steps to disable the touchscreen.

1. In the search box on the taskbar, type Device Manager, then select Device Manager.
2. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
3. Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm.

Cheers!

[MateoLavin]

Thank you for your help. I don´t want to bother you much but i found another problem in my computer, and it´s that only charges until 94% of battery and i don´t know why. Yesterday i left it more than 12 hours charging and when i woke up today it was on 94%. Again, thank you for your help

[The_Fossette]

@MateoLavin

That's normal. Usually, when the battery is charged 100% the computer stops charging the battery when the charger is connected and this is to protect the battery from overcharging. When the battery drops to a certain percentage then the battery starts charging again.

Thanks!

[MateoLavin]

Okey but in these last days it hasn’t reached the 100% of the battery and i charge the computer once a day, that’s why i’m a little worried.

[The_Fossette]

@MateoLavin

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!