Battery problem

[Ruben_Menendez]

I need to get an email to report a problem I currently have with my Notebook's battery.
I tried several times through WhatsApp support, obtaining temporary solutions, but after a few days the problem reappears (Calibration needed).
It was reported at least 3 times and I followed the instructions for repair, (Recycling, BIOS update, manual checks, OS backup/reinstallation/restore, charger check) but I never got a definitive solution.
Unfortunately today the warranty has expired, but the problems were reported before the expiration, clarifying to the operators that I needed a solution before the expiration, but I did not get a satisfactory answer.
Thank you.
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[Sneha_01]

Hi @Ruben_Menendez ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  HP laptop . It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support

[Ruben_Menendez]

Hi Rachel, thanks for your prompt reply.
Based on your response, I've included the requested information below.

[Personal Information Removed]

Thanks again.

I hope you have a nice weekend.

Ruben_Menendez

[Sneha_01]

Hi @Ruben_Menendez 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support