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‎10-27-2020 03:28 PM

HP Recommended
Product: notebook 15-dw0014nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone. My notebook, 15-dw0014nl, bought in may 2020, doesn't  charge the battery when is on. I have to switch it off when the battery is low to charge it. The problem started just after an automatic software update, but I don't know if it is important. How can I try to solve this problem? ( I am not an expert) or it is better to send the notebook to tecnical support?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-28-2020 02:50 PM

HP Recommended

Start here to make a warranty claim:

 

https://support.hp.com/it-it

View solution in original post

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3 REPLIES 3

‎10-27-2020 03:41 PM

HP Recommended

You need to run diagnostics on the battery:

 

https://support.hp.com/us-en/document/c04700771

 

Your battery is under warranty but if you call in a claim they will just make you run these test so better to go ahead and run them. 

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‎10-28-2020 12:27 PM

HP Recommended

Thank you for your advice. I have tried to run diagnostic but it doesn't detected a specific error. During the test it asks to set the pc in charge as if it were not. I am afraid the only solution is to send the pc to assistance service. 

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‎10-28-2020 02:50 PM

HP Recommended

Start here to make a warranty claim:

 

https://support.hp.com/it-it

Was this reply helpful? Yes No
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