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Rabe11
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Battery replacement and rubber foot for HP Envy X360 15"

HP Recommended
Envy x360 15
Microsoft Windows 10 (64-bit)

Hi Everyone,

 

I bought HP Envy x360 (15-aq100nx) three years ago. I noticed my battery was draining too quickly so thought to order a new one from HP. I contacted HP Support just to hear that they don't provide hardware support after 3 years. In fact, they didn't event share the part number and said they don't have any information available as this is more than 3 years old machine. 

 

It's a matter of huge disappointment that a battery is supposed to last for 3 years but HP would not provide any replacement part after three years. Further, a year ago, one of the rubber feet fell off due to weak adhesive and unfortunately I lost it at some point. I understand that I can get a battery from a third-party seller  but how will I get the rubber foot.

 

I have been a fan of HP and was thinking to upgrade to a newer model but their customer service has really disappointed me.

1 ACCEPTED SOLUTION

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,668
Message 2 of 4
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@Rabe11

 

I reviewed your post and I understand that you are looking for a replacement battery and rubber feet for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Below are the part numbers for the battery and the rubber feet and you should be able to order them online.

 

Rubber Feet: 856816-001

Battery: 844204-855

 

Refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,668
Message 2 of 4
Flag Post
HP Recommended

@Rabe11

 

I reviewed your post and I understand that you are looking for a replacement battery and rubber feet for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Below are the part numbers for the battery and the rubber feet and you should be able to order them online.

 

Rubber Feet: 856816-001

Battery: 844204-855

 

Refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c05098448

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Rabe11
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Hi @The_Fossette

 

Thanks a lot for your help. I really appreciate that. Would you be able to give some leads on how to order those part numbers as it looks like HP store does not provide those anymore?

 

Regards,

 

Rabe Arshad

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,668
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@Rabe11

 

Check online and you should be able to find these parts.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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