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‎09-21-2019 05:29 AM

HP Recommended
Product: Envy x360 13-ag0003na

Hi, I had an email from my retailer stating my laptop had been identified as one with potentially overheating battery issue and fire risk.
I’ve searched the battery replacement pages and can’t find my model listed so just wondering if anyone by chance know if it is or isn’t. 

It’s registered with HP and they haven’t emailed to say there’s an issue, so I’m leaning towards it being ok. Always best to double check. 

thanks for any help. 

1 REPLY 1

‎09-23-2019 03:17 PM

HP Recommended

@Flyhigh1989
Thank you for posting on the HP Support Community.

 

After reading your post, I did go through the Product information of your product and found that this battery is not under the battery recall program. 

Click here: https://support.hp.com/in-en/document/c04700771 to know more about Testing and Calibrating the Battery (Windows)

Click here:https://www8.hp.com/us/en/hp-information/recalls.html?jumpid=hpr_r1002_usen_link1 to know more about Replacement programs and product recalls.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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