Battery replacement within warranty currently not in country of purchase

[AB_Basit1]

My battery failed after test, as my notebook is still in warranty (21 days remaining) but I am not in currently in country of purchase due to this pandemic I can't even fly easily. I want solution either HP offer dispatching of battery to my current place so that I can replace it or any other option. thanks  

[The_Fossette]

@AB_Basit1

I reviewed your post and I understand that the battery is gone bad on the computer and you are looking for a replacement battery under warranty.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[AB_Basit1]

Dear Partner,

I thank you for your response and suggestion 

Well, I got through with that process as I am not in country of purchase so I selected that country and they gave me contact number but after dialling it start speaking Hungarian language which I don't understand. But I opened case through virtual agent my case number is 5058037408 and CRM # 0000498641169 . I just received automatic email of case creation but not any further support. I even replied to that email as follow-up but still get any response. Please chase my case , I am worry that I need it quickly and my warranty will expire if it takes long. 

I look forward to get your response , I would appreciate your cooperation. 

Many thanks 

[The_Fossette · Accepted solution]

@AB_Basit1

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.