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Posts: 1
Member Since: ‎11-18-2016
Message 1 of 2 (84 Views)

Battery stopped working month after warranty period was over

Product Name: HPVI04 Notebook battery

Used in Laptop: HP ENVY 14 Notebook PC

Battery life: 15 months


Issue:  The battery(HPVI05 NOTEBOOK Battery) stopped working only 14months after purchase. Tried to buy the product online but this product is one of the worst product with 100s of poor reviews and helpless customer service facing the same problem. The customer service is equally bad with hours of waiting time and no solution. Tried to point out the poor feedback given to product but seems Team HP does not bother.


Please Help


P.S: http://store.hp.com/us/en/pdp/hp-vi04-notebook-battery?jumpid=Accessories_Finder_PDP 

#product details  #poorcustomerreview

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HP Support Agent
Posts: 12,939
Member Since: ‎07-26-2016
Message 2 of 2 (55 Views)

Re: Battery stopped working month after warranty period was over


Hi @aj_19,


Welcome to the HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 


I have brought your issue to the attention of an appropriate team within HP. 


They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum


Thanks and Regards,

I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation