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jemychua01
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Battery swollen, bottom lip of the laptop back cover has been cracked open

HP Recommended
HP Spectre 15-df0000 x360 Convertible PC
Microsoft Windows 10 (64-bit)

I had my laptop for about 18 months now. I noticed a month ago that the touchpad was kind of bulging, but I thought that it was just me. Now that I checked the casing, I noticed that the bottom lip of the back cover was slightly open (in the middle portion, just below the touchpad) and upon closer inspection, the touchpad is really bulging out and is getting really hard to use.  

The laptop is working just fine but I am really concerned about the battery as I use this everyday. My warranty just expired last May but is there a special kind of warranty for batteries? I understand that replacement of the battery will be the go-to here but is there some way to help me replace my battery at a lower cost? 

I appreciate your help on this. Thanks in advance!

 

4 REPLIES 4
iomare
Level 15
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Message 2 of 5
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HP Recommended

Hi,

You should replace the battery as soon as possible to prevent further damage to the notebook.

The part number for the battery is L29184-005

You can try an online search with the part number to find a compatible battery or try neares HP service center

 

On page 31 of service manual you can see the steps to replace the battery

http://h10032.www1.hp.com/ctg/Manual/c06422405

 

Hope it helps,

David

 

praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 5
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Hi@jemychua01,

 

 

Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery. 

 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Hope this helps! Keep me posted.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

jemychua01
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Message 4 of 5
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Thank you very much for your reply, I will try to look for the replacement part. Thanks again!

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praveenbv
HP Support Agent
HP Support Agent
2,071 2,071 70 99
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Greetings! 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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