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AshokB Honor Student
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Battery under extended warrantyI

HP Pavilion x360 - 14-ba073tx
Microsoft Windows 10 (64-bit)

I own a HP Pavilion x360 purchased in 2017 and having 13 months of extended warranty remaining. I have an issue in my battery and it is recommended to replace the battery. I was told by the support staff that battery's are not covered under extended warranty. But, as per the hp site "https://support.hp.com/in-en/document/c05843717",

Standard, non-removable battery:  The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.

So why should not my battery be replaced under warranty?

please find the notice

Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks

Warranty terms for different battery types
Standard, removable battery
A Standard battery that can be removed by a customer receives a 1-year warranty. No extended warranties apply to the battery except a separate battery-only Care Pack. Care Packs may be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
Standard, non-removable battery
A Standard battery that is not customer accessible, or cannot be removed by a customer, has a warranty that matches the notebook it is embedded in. The battery is also covered under any extended warranty purchased for the notebook up to a maximum of 3 years.
A separate battery-only Care Pack may also be purchased, which covers a 1-time replacement of the battery. This Care Pack terminates after you receive a battery replacement or when the service period expires on the supported product, whichever event occurs first.
 
 
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Battery under extended warrantyI

@AshokB
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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