cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
PenpakkolP13
New member
1 0 0 0
Message 1 of 2
171
Flag Post

Solved!

Battery warranty of X360

HP Recommended
ENVY X360

Hello everyone, I've an ENVY X360  start date in August 30, 2018.

I found some convex on the left hand side of the case, I thought that would be caused by battery deterioration.

I call my support in my country (Thailand) to get a support, He said that my battery warranty was expired.

so my question is , if I have warranty as below details can i get a battery warranty from this ?

Warranty type

Bundled Warranty

Service type

HP Bundled Hardware Onsite Support

Status 

Active: Covered under extended warranty, 3 months remaining.

Start Date

August 30, 2018

End Date

October 28, 2020

Service Level

No Specified Repair Time
NextAvail TechResource Onsite
3rd Cov Day Onsite Response
NextAvail TechResource Remote
No Restoration
Std Office Hrs Std Office Days
Country Coverage
Standard Parts Logistics
No Special Coverage
Standard Material Handling
Standard Access to ITRC (HW)
No Usage Limitation
ISEE Not Available

Deliverables

Hardware Problem Diagnosis
Onsite Support
Parts and Material provided
 
Thank you all.
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 760
Message 2 of 2
Flag Post
HP Recommended

@PenpakkolP13 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

View solution in original post

Tags (1)
Was this reply helpful? Yes No
1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 760
Message 2 of 2
Flag Post
HP Recommended

@PenpakkolP13 Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

View solution in original post

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation