Battery warranty of X360

[PenpakkolP13]

Hello everyone, I've an ENVY X360  start date in August 30, 2018.

I found some convex on the left hand side of the case, I thought that would be caused by battery deterioration.

I call my support in my country (Thailand) to get a support, He said that my battery warranty was expired.

so my question is , if I have warranty as below details can i get a battery warranty from this ?

Warranty type

Bundled Warranty

Service type

HP Bundled Hardware Onsite Support

Status 

Active: Covered under extended warranty, 3 months remaining.

Start Date

August 30, 2018

End Date

October 28, 2020

Service Level

No Specified Repair Time
NextAvail TechResource Onsite
3rd Cov Day Onsite Response
NextAvail TechResource Remote
No Restoration
Std Office Hrs Std Office Days
Country Coverage
Standard Parts Logistics
No Special Coverage
Standard Material Handling
Standard Access to ITRC (HW)
No Usage Limitation
ISEE Not Available

Deliverables

Hardware Problem Diagnosis
Onsite Support
Parts and Material provided

Thank you all.

[praveen196 · Accepted solution]

@PenpakkolP13 Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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