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Bill_F
Retired
Retired
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Message 1 of 2
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Solved!

Battery won't Charge or Battery won't Hold a Charge

HP Recommended
Notebook PC
Microsoft Windows 10 (64-bit)

What can I do if my battery won't hold a charge or simply won't charge?

 

Thanks

Bill

I am an HP employee
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Futureperfect
Level 7
Level 7
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Message 2 of 2
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HP Recommended

Best thing to do is to first understand some of our battery technology - check out this document:

 

HP Notebook PCs - Understanding Lithium-Ion and Smart Battery Technology

http://support.hp.com/us-en/document/c00596784

 

 

Then to test your battery follow the instructions in this document:

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/us-en/document/c04700771

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