cancel
Showing results for 
Search instead for 
Did you mean: 
Retired
Retired
2,200 2,020 147 332
Message 1 of 2
19,791
Flag Post
HP Recommended

Solved!

Battery won't Charge or Battery won't Hold a Charge

Notebook PC
Microsoft Windows 10 (64-bit)

What can I do if my battery won't hold a charge or simply won't charge?

 

Thanks

Bill

I am an HP employee
1 REPLY 1
Highlighted
Level 7
Level 7
379 378 44 174
Message 2 of 2
19,749
Flag Post
HP Recommended

Solved!

Battery won't Charge or Battery won't Hold a Charge

Best thing to do is to first understand some of our battery technology - check out this document:

 

HP Notebook PCs - Understanding Lithium-Ion and Smart Battery Technology

http://support.hp.com/us-en/document/c00596784

 

 

Then to test your battery follow the instructions in this document:

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/us-en/document/c04700771

I am an HP employee.
Make it easier for others to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation