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Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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1 ACCEPTED SOLUTION
Accepted Solutions
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Hello @Kelseywallace3
The battery could be short-circuited or deeply discharged and the BMS (battery management system) prevents a connection for safety reasons.
(1) HP Battery
HP spare part number:
| 824536-850 | Battery (Primary) - 2-cell lithium-ion (Li-Ion), 4.96Ah, 37Wh (PO02037XL-PL) |
Buy at HP Partsurfer:
https://partsurfer.hp.com/partsurfer?searchtext=824536-850
(2) Service / Battery replacement
--->>> Maintenance and Service Guide
Page 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Alternative:
Buy a good used or new notebook
You decide
Kind regards
10,592
893
528
HP Recommended
Hello @Kelseywallace3
Sorry to hear that you are having problems ... I would like to help you.
(1) Download and install
HP Support Assistant (Microsoft Apps Store)
(2) Start <HP Support Assistant>
- Run <Battery Check>
- Click on <Show advanced information>
--->>> Send screenshot
(3) Please report your results
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its saying battery is not installed but i cant remove this battery without taking it apart!
the ac adapter test passes
10,592
893
528
HP Recommended
Hello @Kelseywallace3
The battery could be short-circuited or deeply discharged and the BMS (battery management system) prevents a connection for safety reasons.
(1) HP Battery
HP spare part number:
| 824536-850 | Battery (Primary) - 2-cell lithium-ion (Li-Ion), 4.96Ah, 37Wh (PO02037XL-PL) |
Buy at HP Partsurfer:
https://partsurfer.hp.com/partsurfer?searchtext=824536-850
(2) Service / Battery replacement
--->>> Maintenance and Service Guide
Page 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Alternative:
Buy a good used or new notebook
You decide
Kind regards
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