11-16-2019 01:26 PM - last edited on 11-17-2019 12:16 PM by Jacky-D
HP 17" Omen PC
Delivered on: 10/31/2019
Battery: 4-cell, 70 Wh Li-ion polymer
I keep my laptop plugged in while in use. After shutting down at 100% battery capacity, after 20hrs. the battery capacity shows (about) 91% when restarted. This seems extraordinarily low for a new battery.
As a subjective measure, I noticed excessive battery usage when not plugged in (about 41% capacity) after an hour or two.
Does this mean that (1) the battery should be replaced, (2) that the battery that I thought I was getting (the high capacity battery) is not the one that I received, (3) that the usage measures are inaccurate and/or need to be recalibrted, or (4) I have absolutely no idea of what's going on and have grossly misstated the issues.
Can you give me a hand?
11-17-2019 10:11 AM - edited 11-17-2019 10:11 AM
HI @aschwarz1309 ,
That is definitely not normal. It is time to use your warranty.
I can ask a Moderator to help connect you to the team at HP who can help or you can do it on your own via the HP support web page or on Facebook.
Post any other questions you have in your thread.
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11-17-2019 12:16 PM
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