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HP Recommended
HP Pavilion x360 - 15t-dq100 CTO
Microsoft Windows 11

A couple weeks ago I noticed a crack on my laptop casing on the bottom right corner of the screen that looks like it came from a hinge being loose and there being too much pressure on that part when It was opened. I kept using it cautiously for school but recently it the stress spread to the actual screen which shattered in the lower right corner. The system is still functional but I can't open and close it and need to fix the screen, but don't want to take my chances with a random laptop repair especially since it's touch screen. Are there any repair options provided by HP outside of warranty? 

1 REPLY 1
HP Recommended

You can have it repaired at any authorized HP Repair center in a large city near where you live.

See the document at the hyperlink below for information on how to find one.

https://support.hp.com/us-en/document/c00372730

 

The repair will involve replacing the display assembly since the touch screen and display are part of the assembly.



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