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‎10-22-2018 06:55 AM

HP Recommended
Product: HP EliteBook Folio 9470m (D9Y17AV)
Operating System: Microsoft Windows 10 (64-bit)

Can anyone help me how to remove a password from a bios.
I bought a used laptop, but I did not pay attention to that there was a password in bios.
Is there any way to solve this or I would have to look for a seller to see if he remembers who was a password.

2 REPLIES 2

‎10-22-2018 07:00 AM

HP Recommended

@Kepa015

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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‎10-27-2018 03:50 PM

HP Recommended

HP Support send me SMC.bin

Create HP_TOOLS FAT32 partition 2GB 

Win + UpArow + DownArow + Power

Send me message 

SMC command failure

 

what to do next ??

 

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