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NOTEBOOK 14CK0521SA

Hi had option to do windows updates which i did then give me an option to do a bios update so i started to do then everything went blank. I left it in to a computer repair shop and they tell me that motherboard has died. Can i hold HP accountable for this. 

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Hi,

I would try taking it to the nearest HP service center and see if they can recover the BIOS

https://support.hp.com/us-en/document/c02693833

 

Hope it helps,

David

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1 REPLY 1
HP Recommended

Hi,

I would try taking it to the nearest HP service center and see if they can recover the BIOS

https://support.hp.com/us-en/document/c02693833

 

Hope it helps,

David

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