-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Black Screen after sign in
Create an account on the HP Community to personalize your profile and ask a question
09-14-2017 08:27 PM
I did up update and since then it goes to black screen after logging in. Takes about ten minutes to start up.
Solved! Go to Solution.
Accepted Solutions
09-14-2017 08:55 PM
This is a Windows Update issue. Wait 5-10 minutes for the desktop screen to appear
Right click the windows start button and click on "Run".
- in the Run box type services.msc and click ok
- look for App Readiness in the list
- double-click it, and you'll have the Properties dialogue
- change Manual to Disabled and then OK
- try rebooting as normal
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
09-14-2017 08:55 PM
This is a Windows Update issue. Wait 5-10 minutes for the desktop screen to appear
Right click the windows start button and click on "Run".
- in the Run box type services.msc and click ok
- look for App Readiness in the list
- double-click it, and you'll have the Properties dialogue
- change Manual to Disabled and then OK
- try rebooting as normal
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
09-14-2017 11:42 PM
My new HP Notebook also has the same problem. I searched through the internet and found that only HP notebook has this problem. The so call solution you provided is just a work around. Are you sure that the problem is due to Microsoft? Has HP contacted Microsoft and prepared to work out the solution for your customers? It is such a bad experience for me to buy HP notebook for the first time. If this problem is not resolved, can I return the notebook to HP and get the money back?
09-15-2017 12:08 AM
Microsoft themselves suggested the solution. It may seem only HP laptops have the problem but not true. A Google search will show that. There may be more results for HP come up because HP is one of the leading sellers of laptops.
This problem is not even new to Windows 10. It was also present to some extent in Windows 8.1.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
09-15-2017 12:21 AM
Does this solution also work on the laptop HP PavilionX360 14-BA081ND. My daughter bought this laptop 3 weeks ago, because she needs it for her study. Now she cannot work with it at school. At the store where we bought the laptop they said, this is an update problem of HP, they did not mention Windows. I'm not very handy with computers, can we fix it ourselfs? When she did the log in, we don't see the start button. Please give us a solution, so that my daughter can work with her €624,= laptop from HP in scool again as soon as possible.
09-15-2017 01:35 AM - edited 09-15-2017 01:37 AM
Yes, it works on any Windows laptop having the problem. The Start button is the Windows logo in far left corner of the taskbar. Same position as the actual button titled as Start on previous versions of Windows.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
09-17-2017 10:29 PM
@Sillygirls @leeuwtje @David__
HP has just issued a patch to address this issue. Check the list to see if the patch applies to your model:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.html
Patch download:
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
09-18-2017 10:57 AM
Resolving the black screen issue caused by Windows 10 update
If you have previously disabled App Readiness
- Boot the PC
- Click Start and type Services
- Open desktop app Services and find App Readiness
- Open the service and set Startup type to Manual
- Click Apply and close the window
- Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
- Reboot PC
If you have not disabled App Readiness
- Boot the PC
- Wait 15-20 minutes for the boot process to complete and desktop to load
- Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
- Reboot PC
Didn't find what you were looking for? Ask the community