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Black screen after ram upgrade

HP Recommended
Hp omen 17-An002na
Microsoft Windows 10 (64-bit)

 

Hi yesterday I tried installing my new crucial ram cards in Hp Omen 17-An002na. After starting up laptop I have no power in screen with both old and new cards. Lights are on the keybord and I can hear fans but display Not working. I have tried all possible methods I could find so far online. Please advise thank you

 

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HP Support Agent
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Message 2 of 2
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@Hrvoje1 Welcome to HP Community!

 

I understand that you are getting black screen after installing the new RAM.

 

Please let us know only install old ram and check.

 

Please perform the RAM test and check.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Memory (extensive) test.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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