• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-12-2019 09:37 PM

HP Recommended
Product: HP Notebook - 15-bs542tu
Operating System: Microsoft Windows 10 (64-bit)

So i installed bios from the hp website. Everything was ok. After extracting the files and installing the laptop restart screen came up. But it never restarted. It was stuck at black screen and the hdd lights are not blinking , only power light is on . I tried win+b and it dosent works. Can you help me

 

3 REPLIES 3

‎08-15-2019 07:57 AM

HP Recommended

@Sky309,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article to perform a BIOS recovery and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-17-2019 07:32 AM

HP Recommended

I tried win +b and recovery from usb and nothing worked

Was this reply helpful? Yes No

‎08-17-2019 09:32 AM

HP Recommended

@Sky309,

 

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support to have the device repaired.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.