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Sky309 Honor Student
Honor Student
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HP Notebook - 15-bs542tu
Microsoft Windows 10 (64-bit)

So i installed bios from the hp website. Everything was ok. After extracting the files and installing the laptop restart screen came up. But it never restarted. It was stuck at black screen and the hdd lights are not blinking , only power light is on . I tried win+b and it dosent works. Can you help me

 

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HP Support Agent
HP Support Agent
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@Sky309,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article to perform a BIOS recovery and check if it helps.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Sky309 Honor Student
Honor Student
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I tried win +b and recovery from usb and nothing worked

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HP Support Agent
HP Support Agent
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@Sky309,

 

If the steps I shared didn't do the trick, it would confirm a hardware malfunction and you may want to contact support to have the device repaired.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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