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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2021 10:19 PM - edited ‎04-07-2021 10:56 PM

HP Recommended
Product: spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I bought a Spectre x360 15-ch011dx in May 2018. I noticed that the backplate of this laptop tends to peel off from the case. I opened the case and found the battery pack is pretty bloated. Here I attached my photos of the battery pack.

I am not sure how and where I can get a battery pack of this type. On top of that, I also noticed that many other people in this forum experienced the same issue. I don't think the battery pack should be like exploding anytime just after two years of usage. I wonder what solution you can provide?

Thank you.

20210407220413_IMG_0328 ss.jpg

20210407220319_IMG_0325ss.jpg

 

20210407220126_IMG_0323ss.jpg

 

 

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