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‎09-27-2020 01:35 PM

HP Recommended
Product: 5yz68ua
Operating System: Microsoft Windows 10 (64-bit)

Hp Laptop, Product: 5yz68ua

1 REPLY 1

‎09-30-2020 06:22 AM

HP Recommended

@Cole18

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass, please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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