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Posts: 1
Member Since: ‎01-13-2018
Message 1 of 2 (57 Views)

Bluetooth issue

Product Name: HP ENVY 17 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, Can anyone please offer any help ? 


My ENVY 17 Notebook is not receiving photo's from my mobile via bluetooth despite the message saying paired & connected.


I'm using windows 8.1


Kind regards



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HP Support Agent
Posts: 752
Member Since: ‎10-14-2016
Message 2 of 2 (19 Views)

Re: Bluetooth issue

Hi @Martial-8,


Thank you for posting on HP Forums,

Flower_Bud is at your service.


As I understand, you're trying to transfer your photo from phone to PC using Bluetooth.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:


Does your notebook detect your phone? 

Which phone do you have? 

Are you using HP Orbit feature? 

What is the product number? 

Have you tried connecting different devices to your notebook using Bluetooth? 


Once I have the information, I'll help you further with troubleshooting steps.

Keep me posted!

Have a great day Smiley Happy




 I am an HP Employee 

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