Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 3
Member Since: ‎01-13-2018
Message 1 of 3 (123 Views)

Bluetooth issue

Product Name: HP ENVY 17 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, Can anyone please offer any help ? 

 

My ENVY 17 Notebook is not receiving photo's from my mobile via bluetooth despite the message saying paired & connected.

 

I'm using windows 8.1

 

Kind regards

 

Martial-8

Reply
0 Kudos
HP Support Agent
Posts: 2,946
Member Since: ‎10-14-2016
Message 2 of 3 (85 Views)

Re: Bluetooth issue

Hi @Martial-8,

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're trying to transfer your photo from phone to PC using Bluetooth.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Does your notebook detect your phone? 

Which phone do you have? 

Are you using HP Orbit feature? 

What is the product number? 

Have you tried connecting different devices to your notebook using Bluetooth? 

 

Once I have the information, I'll help you further with troubleshooting steps.

Keep me posted!

Have a great day :)

Cheers.

 

Flower_Bud

 I am an HP Employee 

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎01-13-2018
Message 3 of 3 (56 Views)

Re: Bluetooth issue

Hi, 

 

Thanks for getting back to me, it's realy apprciated and sorry for the delay in getting back to you. 

 

Here are the ansers to your questions :

 

Does your notebook detect your phone?  -   Yes

 

Which phone do you have? -   I use two, one is a Samsung Galaxy 6 and the other is a Huawei 10 plus

 

Are you using HP Orbit feature? -  Sorry not sure what this...

 

What is the product number?  -  Is it the 20 digit number starting with 02258 ? The laptop is a 17" Envy  with beats audio

 

Have you tried connecting different devices to your notebook using Bluetooth?  - Yes and they all connect

 

I hope this is of help

 

Kind regards

 

Gary

 

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation