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Posts: 1
Member Since: ‎12-18-2013
Message 1 of 2 (1,265 Views)

Bluetooth working but not detecting new device

I have a HP Envy 14 with Windows 8 and everything is working great about it exept one thing.


I have a mouse and a speaker that have already been paired thro bluetooth and still work fine when powered on, but for some reason my laptop wont detect or pair any new device. I just recently discovered the problem while trying to pair my new BT mouse.



Any idea on the cause of it?

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (1,234 Views)

Re: Bluetooth working but not detecting new device

[ Edited ]

Hi JosLouis,


I understand you are having issues connected a Bluetooth mouse to your Envy 14.

This document explains how to add a connection to a Bluetooth device and other troubleshooting.


Hope it helps.



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