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‎12-02-2020 07:55 PM

HP Recommended
Product: hp laptop 17by 1953cl
Operating System: Microsoft Windows 10 (64-bit)

This laptop is nearly new and the webcam is blurry and grainy. All drivers are updated.

2 REPLIES 2

‎12-08-2020 03:07 PM

HP Recommended

@Tbillbe, Welcome to the HP Support Community!

 

             

Not sure if you've already tried this but return to devise manager > cameras > right-click > update driver.

 

But this time try this:

 

    1. On the Webcam Properties window, select Update Driver... 

    2. Select to browse the computer for the desired driver. 

    3. Click Let me pick from a list of device drivers on my computer. 

    4. Remove the selection from Show compatible hardware. 

    5. Select Microsoft in the Manufacturer field and select USB Video Device in the Model field. 

    6. Click Next to install the webcam driver. 

    7. Allow the installation of the USB Video Device, and then click Close. 

    8. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software. 

    If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft. 

    NOTE: These T/S steps are from the Webcam Document https://support.hp.com/wise/DocumentDetail/ams-en?selectedLangCode=en&docId=c03430151&contentType=Su... – 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎12-11-2020 01:56 AM

HP Recommended

I'm on a brand new Elitebook 1040 G7, exactly the same issue.

Changing drivers didn't help at all, quality is still abysmal (tool doesn't matter, it's the same in SfB, Teams, Jitsi, VLC etc.).

What seems to have a massive impact is light... The camera can't handle anything below a full bright lighting.

As soon as brightness drops a bit, everything gets blurry and unusable.

I can't believe this is what we're supposed to get from an HD camera...

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