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‎10-31-2019 01:46 PM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My shift keys suddenly stopped working.

 

I have run a Keyboard Components test on the HP PC Hardware Diagnostics window, which failed. I have also blown under the keys in case there's dirt stuck there. This didn't help.

 

What else can I do?

 

Thanks for your time.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-03-2019 10:49 AM

HP Recommended

@Shyke
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. This is a hardware related issue as Hardware Diagnostics failed.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-03-2019 10:49 AM

HP Recommended

@Shyke
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. This is a hardware related issue as Hardware Diagnostics failed.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎11-19-2019 04:36 PM

HP Recommended

Thanks for your response @Echo_Lake. I'll reach out to the Support Engineers as you have recommended.

Was this reply helpful? Yes No
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