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Shyke
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Both Shift keys of my HP Pavilion x360 laptop are not working

HP Pavilion x360
Microsoft Windows 10 (64-bit)

Hello,

 

My shift keys suddenly stopped working.

 

I have run a Keyboard Components test on the HP PC Hardware Diagnostics window, which failed. I have also blown under the keys in case there's dirt stuck there. This didn't help.

 

What else can I do?

 

Thanks for your time.

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Both Shift keys of my HP Pavilion x360 laptop are not working

@Shyke
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. This is a hardware related issue as Hardware Diagnostics failed.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Shyke
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Both Shift keys of my HP Pavilion x360 laptop are not working

Thanks for your response @Echo_Lake. I'll reach out to the Support Engineers as you have recommended.

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