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‎02-07-2019 12:39 AM

HP Recommended
Product: HP Spectre X360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

20190206_040421.jpg20190206_040429.jpg20190206_040544.jpg

6 people had the same question
4 REPLIES 4

‎02-07-2019 12:44 AM

HP Recommended

Ive had this system for almost a year and handled the system with care without any history of dropping or even bumping. Its frustrating to buy a top of the line model that breaks down due to inferior build. I shold have bought the Dell XPS!

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‎02-07-2019 12:47 AM

HP Recommended

I use this system for work and live in Asia. Having this repaired in the US when I'm on business will be such a trouble to setup.

 

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‎02-09-2019 05:23 AM

HP Recommended

@Glockmeistertoo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Have a great day!

Asmita
I am an HP Employee

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‎02-09-2019 07:09 PM

HP Recommended
Thank you for the response Asmita. Will wait for the HP contact you mentioned and hopefully be able to fix this unit. It's just frustrating that it breaks the way it did for an Ultrabook of this price point.
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