Bought a brand new Envy x360 and I it says 'we can't find your camera' So frustrating.

[ServantHarris]

I brought a brand new Envy x360 today.  Went through the setup, downloaded Microsoft, logged into my One Drive.  Finally got home to get ready to teach bible study (I'm a pastor) - downloaded Zoom and tried to turn on the video in Zoom and it said I didn't have a camera.  I then attempted to find the camera, but the computer is telling me I don't have a camera.  

I have a button on the side of the computer and it's switched on, but I'm not able to get the camera to show.  I see a small little circle at the top of the display - I'm assuming that's the camera.  I truly hope that I dont' have to take this computer back to the store for an exchange.  This would be my second exchange in two months.

Please help

[praveenbv]

Hi@ServantHarris, Welcome to the HP Support Community!

We reviewed your post and I understand that the webcam is not working 

Don’t worry, I assure you I will try my best to get this sorted.

Request you to follow the below troubleshooting steps from the document fix :-

https://support.hp.com/in-en/document/c03430151

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