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ServantHarris
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Bought a brand new Envy x360 and I it says 'we can't find your camera' So frustrating.

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I brought a brand new Envy x360 today.  Went through the setup, downloaded Microsoft, logged into my One Drive.  Finally got home to get ready to teach bible study (I'm a pastor) - downloaded Zoom and tried to turn on the video in Zoom and it said I didn't have a camera.  I then attempted to find the camera, but the computer is telling me I don't have a camera.  

 

I have a button on the side of the computer and it's switched on, but I'm not able to get the camera to show.  I see a small little circle at the top of the display - I'm assuming that's the camera.  I truly hope that I dont' have to take this computer back to the store for an exchange.  This would be my second exchange in two months.

 

Please help

 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@ServantHarris, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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