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05-08-2021 09:38 AM
I bought this Envy 13 less than a year ago and now the left screen hinge got dislocated, and the rubber back piece at the bottom fell off. Please help me figure out how to fix this. I'm very careful while using my laptop, and this is the lowest quality HP laptop that I had. I've always been an HP user, had 2 HP laptops before and they never started breaking down before 3 or 4 years. This is really upsetting, and I did not expect that.
05-09-2021 01:34 AM
[NOT SURE ABOUT HINGE] - I just posted my own question about the silicon rubber feet problem. HP doesn't seem to have a solution to this according to other peoples posts. The best solution I found was to use the fallen rubber strip and stick it back on using rubber cement, not model glue as this dissolves plastic. I'll leave the comment that helped me pasted below.
Rubber Foot Kit (not illustrated, includes bottom cover rear foot strip) 933265-001
$21 from HP Parts Store:
Rubber Kit (not illustrated; includes bottom cover rubber foot strip): For use only on computer models with model numbers 15-as100 through 15-as199 905972-001
$51 from Parts Store but I think you get more than the rubber strips in this part:
BB will not have these. You might find them on eBay. If the rubber strips are not damaged, gluing them back on is an option. I have a couple HPs with rubber feet I opened a few times for upgrades and just glue the feet back on with rubber cement not a model glue product that can dissolve plastic. They stick and hold great. They will not come off unless the laptop is scooted across a flat surface and probably should be adhered better than they are but they use rubber cement for the reasons I said.
You can also find generic rubber stock and make your own feet with an Xacto knife is you are an artisan.
Don't shoot the messenger. I do not work for HP and cannot have some of these sent to you. Would if I could and now that you have the part number maybe you can call out the Call Center folks if they claim they don't have any. Parts Store shows them in stock. Good luck with that.
Please accept as solution if this is the answer you needed.
05-09-2021 10:04 PM
I think your best bet is to send your computer to HP to get it fixed. You'll need a warranty for this since I don't know if there's any solutions you can do for yourself... You can try fixing it yourself, but think of the risk/benefits that can happen. If you need parts i can try and help find them. (I'm not an expert).
05-10-2021 03:31 AM
Thank you for posting on the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution