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‎09-06-2021 09:51 PM

HP Recommended
Product: HP 14" Laptop - 11th Gen Intel Core i3-1125G4 - 1080p
Operating System: Microsoft Windows 10 in S Mode

HP 14" Laptop - 11th Gen Intel Core i3-1125G4 - 1080p

Costco product HP14DQ2043CL

 

This is my first time charging this laptop since I bought it.  I've had it plugged in for 24 hours and the battery life has not increased. 

 

I've had the laptop closed while charging. Since I have now opened it to write this message I have noticed the battery life is increasing. 

 

How do I get the battery to charge while the laptop is closed? 

Category:
1 REPLY 1

‎09-18-2021 04:11 PM - edited ‎09-18-2021 04:12 PM

HP Recommended

Hi@Cyra12,

 

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

 

Check for the BIOS update ?

 

Check for the windows update?

 

We understand its brand new notebook, It's not recommended to charge the notebook on-off status.

 

Please find the document for the HP Battery Life       

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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