01-03-2018 09:33 AM
Registered a brand new laptop on 29 Dec and it comes up with 9 months warranty remaining. Company that sold it says that the final testing often starts the warranty period so I need to contact HP with the invoice to get the warranty period reaset. Trouble is when I log in and try the the contact HP route, My Device shows up on the dashboard but I can't select it to progress the contact us route - if I right click it is just an image and clicking it does not do anything. How do I get an email address to contact so that I can attach the invoice showing my date of purchase? I am in the UK.
01-03-2018 09:59 AM
For some reason, HP starts the warranty clock ticking when the device leaves the factory.
You can dispute the warranty by following the instructions at the link below.
If for some reason that doesn't work, you will have to contact HP in the country you live in and speak to a customer services rep.
Start at the link below...
01-03-2018 10:25 AM
Thanks but I have been going round in circles for some time with the warranty check etc.
I get the following message
and the only method shown isHP Support Forum
Join a conversation and ask our experts#which brings me back here.
So no email address and no telephone contact. Is there a member of HP UK support who can give me a contact directly?
01-03-2018 11:31 AM - edited 01-03-2018 11:37 AM
You're very welcome.
This is a peer to peer forum.
HP maintains no official presence on this forum, except to monitor the forum rules of participation.
Here is a link to hp phone support in the UK. Perhaps that will be of help.
You want the business support number, since the 250 G6 is an entry level business-class notebook.