Brand new laptop does not store any battery energy and it wont turn on unless it's plugged in.

[mtreece84]

LAPTOP-P415FLK2

Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz 1.10 GHz

4.00 GB (3.82 GB usable)

8DDF1A1E-0F49-4B9B-A4D8-EB3109A405DE

Brand new laptop does not store any battery energy and it wont turn on unless it's plugged in.

[Kuroi_Kenshi]

Hi @mtreece84,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Battery Installation:

• Ensure the battery is properly seated in its compartment. Some laptops have removable batteries that might not be properly installed.

Battery Charging Indicator:

• Check if the battery charging LED indicator is functioning. It usually lights up when the charger is connected and the battery is charging.

Restart the Laptop:

• Sometimes a simple restart can resolve temporary glitches.

Battery Calibration:

• Use HP Support Assistant or BIOS to perform a battery calibration which can help reset how the system measures and utilizes battery capacity.

Update Drivers and BIOS:

• Ensure that all device drivers and BIOS are up to date. Use the HP Support Assistant for downloading updates specific to your model.

Battery Health Check:

• Run a battery diagnostics test using HP’s built-in diagnostic tools such as HP PC Hardware Diagnostics Windows from the HP website.

Check AC Adapter:

• Verify that the power adapter is functioning correctly. Try using a different compatible adapter if possible.

Inspect the Power Port:

• Look for any debris or damage in the laptop’s charging port that might prevent proper power transfer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,