Brand new laptop not charging when it’s turned on

[tsaraaa]

Hello! I just used my laptop once since I bought it and the second time I tried to use it, it would not charge if it was not turned off or on sleep mode.

[Max3Aj]

Hi @tsaraaa, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your Victus Gaming Laptop 16 is experiencing a charging issue where it only charges when turned off or in sleep mode. This could be related to software settings, battery firmware, or a hardware fault. Try the following steps:

Check the Charging Port & Adapter

• Ensure the charger is properly plugged in at both the laptop and wall socket.
• Try a different power outlet to rule out an issue with the socket.
• Inspect the charging port and adapter for dust, debris, or damage.

Perform a Power Reset

• Turn off the laptop.
• Unplug the charger and remove any external devices.
• Press and hold the power button for 15-20 seconds.
• Plug the charger back in and turn the laptop on.

Update BIOS & Drivers

• Go to HP Support and download the latest BIOS update for your model.
• Update the battery drivers:
  1. Right-click on Start and open Device Manager.
  2. Expand Batteries.
  3. Right-click Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
  4. Click Uninstall device (do not restart).
  5. Click Scan for hardware changes and restart the laptop.

Check Windows Battery & Power Settings

• Go to Control Panel > Power Options.
• Ensure that USB Power Delivery / USB Selective Suspend is disabled.
• Check for any battery-saving settings that may limit charging.

Run Battery & AC Adapter Diagnostics

• Restart the laptop and press F2 during boot to enter HP Hardware Diagnostics.
• Run the Battery and AC Adapter Test to check for faults.

Try a Different Charger (if available)

If possible, test with another HP-compatible charger (same voltage and wattage) to check if the issue is with the power adapter.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support