Brand new (only 3 days of use) HP Notebook - 17-by0068cl will not turn on

[Shockley33]

I just purchased a HP Notebook - 17-by0068cl and used it for a few days.  I left it on hybernate last night, then today I tried to turn it on and nothing happens. The small white light on the left side is on when the computer is plugged in, but off when i unplug it. I tried holding down the on/off button but nothing happens. I unplugged it and left it for a couple hours then tried again, whith the same results (though the back of the computer felt a bit hot).  I also noticed that the white light is now orange as I plug it in. Not sure what to do. 

[WAWood]

@Shockley33 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!