Broken Hinge Covers on Laptop

[semkoistaken]

Dear HP Team,

I’m reaching out regarding an issue with my laptop’s hinges. The plastic covers around the hinges have broken off, although the hinges themselves are still functioning properly. As a result, the hinges are now visibly exposed when I open the laptop. I try to reposition the covers manually, but every time I open the laptop, they become visible again.

Initially, the issue started with the left hinge, but now the right hinge is also beginning to show the same problem. Both sides are affected, and the damage seems to be getting worse over time.

This situation is not due to any misuse or accidental damage, it occurred during regular opening and closing of the laptop. I would greatly appreciate your assistance in resolving this matter. Please advise on the next steps.

[Hawks_Eye]

Hi @semkoistaken 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'm sorry to hear you're experiencing this issue with the hinge covers on your laptop. It’s frustrating when structural components start to wear down over time, especially when the hinges themselves are still functioning properly.

Given that the damage appears to be progressing, I recommend reaching out to HP Phone Support for further assistance. They may be able to guide you on possible repair options, whether that involves replacing the hinge covers or addressing the underlying issue causing them to detach.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

Take care, and have an amazing day!

Regards, 

Hawks_Eye