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‎02-01-2022 08:30 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0020ca

My hinge has come out of its screw holes on my Envy x360 15 inch literally a month out of warranty. Has anyone been able to get this fixed for free? I refuse to pay for such a bad design flaw. If so could you please tell me the course of actions you have taken.

It's maddening that there are people out there having to pay to fix what is obviously a manufacturer design problem.

 

Category:
1 person had the same question
3 REPLIES 3

‎02-03-2022 07:04 AM - edited ‎02-05-2022 07:39 AM

HP Recommended

@rk2754

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, in order to fix this issue your computer needs to be repaired.
 

As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available out of warranty service options for you. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎02-05-2022 06:07 AM

HP Recommended

@rk2754

Welcome to the HP Support Community!
 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎02-07-2022 09:50 AM

HP Recommended

I have still not received a private message 

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