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‎03-15-2023 05:40 AM

HP Recommended
Product: HP ENVY - 17m-bw0013dx

I have  a broken hinge on my HP Envy and it is causing battery issues, computer shutting down. This is my second HP Envy and the hinges broke on the first also, that one is being held together by binder clips. I do not want to have to buy another computer, but this one is becoming unusable. How much does it cost to fix this problem? If it is to costly I am just gonna buy a different computer, don't want the same problem again with another HP Envy.

Category:
1 REPLY 1

‎03-16-2023 05:45 AM

HP Recommended

Hi @BarbHaider,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP as it needs a fix. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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