@mrmotivated
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
When you contact our support provide them your computer information such as product number use this link to find it: http://support.hp.com/us-en/document/c03754824
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee