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Coronado1306
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Broken Left Hand hinge on HP 15 Laptop

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

The left hand hinge on my wife’s laptop is broken and has also damaged the keyboard in the area of the on/off switch.     It is HP Model 15-au063nr.      Switching on the laptop is a bit tricky because if the damage.     Once switched on it operates ok.      However it is likely to switch off if moved even a little.        I see from various treads that this is a known problem with HP Notebook Laptops.         It seems that HP have in the past taken responsibility and repaired the laptops despite being out of warranty.      My wife has looked after this laptop very well and it has never sustained a fall.         I am wondering how I can contact HP in relation to this problem.     Any help would be appreciated. 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Coronado1306, Welcome to the HP Support Community!

 

I understand your concern. Let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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