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Posts: 1
Member Since: ‎11-14-2016
Message 1 of 2 (128 Views)

Broken Left Hinge on Envy

Product Name: Envy 17

I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?


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Posts: 15,588
Member Since: ‎09-30-2014
Message 2 of 2 (92 Views)

Re: Broken Left Hinge on Envy



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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